All sales made through One Stop Chemical Shop are subject to the terms and conditions outlined herein. By placing an order, you agree to be bound by these policies. Due to the nature of our products—many of which are regulated, made to order, or require special handling—all sales are considered final unless otherwise stated.
Returns are only accepted under the following conditions: - The product was damaged during shipping - The incorrect product was received - The product is unopened and in resalable condition (subject to approval) Return requests must be submitted within 7 calendar days of delivery. Products returned without prior authorization will not be accepted or refunded.
Due to safety, regulatory, and quality control reasons, the following items are non-returnable: - Opened or used products - Custom-blended or private-label products - Products marked “Final Sale” or “Non-Returnable” - Aerosols or hazardous materials, unless defective or damaged in transit
If your order arrives damaged or incorrect, notify us within 48 hours of delivery. Include photos and a description of the issue. We will either replace the product or issue a refund, at our discretion.
To initiate a return: 1. Contact us at contact@onestopchemicalshop.com with your order number, product details, and reason for return. 2. If eligible, we will issue a Return Merchandise Authorization (RMA) and instructions for return. 3. Returns must be shipped prepaid to the address provided. We do not cover return shipping unless the return is due to our error.
Approved refunds will be processed within 10 business days of receiving the returned item(s). A 15% restocking fee may apply to any returned products not due to our error. Shipping charges are non-refundable.
We do not offer product exchanges. If you require a different product, you must place a new order and request a return for the original item, subject to the conditions above.
A $5.00 small order processing fee is charged to customers who are signed into their OneStopChemicalShop.com account when they place an order totaling less than $50 (before tax) that is shipped to one address within the contiguous United States.
Except for certain exceptions noted below, we offer free shipping for most orders over $50 which are shipped to one address within the contiguous United States.
We use UPS instead of FedEx for all small package shipments. If you wish to use your shipping account for your order, please contact customer service at info@onestopchemicalshop.com.
One Stop Chemical Shop only accepts orders for shipments within the contiguous U.S. Orders to AK or HI or international destinations will not be processed. One Stop Chemical Shop does not ship to P.O. Box addresses.
When your order is shipped you will receive an email with a tracking number that links to the carrier's website.
We are pleased to offer free shipping on qualifying orders within the continental United States. However, certain delivery locations and services may incur additional charges due to carrier fees. These charges are not covered under our standard free shipping policy and will be the responsibility of the customer.
These fees are based on standard carrier charges and may vary.
For large orders (e.g., 50 cases or more), especially those delivered to residential or limited access locations, additional charges may be significant. We recommend contacting our customer service team prior to placing such orders to discuss delivery options and potential fees.