Terms & Conditions
Sales Policies:
- For orders less than $50, there will be a $5.00 small order processing fee.
How to Place an Order:
- Place items in cart. Proceed through checkout process on onestopchemicalshop.com.
- Most orders will ship out the same day they are placed. Order cutoff is 3pm CST.
Returns & Exchanges
Returns & exchanges can be requested within 30 days of delivery. Any returns without prior authorization will not be issued credit. Only unused items, suitable for resale will be accepted. A restocking fee of 25% plus freight charges applies for all returns and will be deducted from your refund.
Please note that a small number of products may require an additional surcharge due to special delivery needs that result from factors such as product weight and size. To avoid any surprises, we will contact customers before orders are shipped in these rare instances for their approval.
Orders Less Than $50
A $5.00 small order processing fee is charged to customers who are signed into their OneStopChemicalShop.com account when they place an order totaling less than $50 (before tax) that is shipped to one address within the contiguous United States.
Orders over $50
Except for certain exceptions noted below, we offer free shipping for most orders over $50 which are shipped to one address within the contiguous United States.
Carriers
We use UPS instead of FedEx for all small package shipments. If you wish to use your shipping account for your order, please contact customer service at info@onestopchemicalshop.com.
International and P.O. Box Orders
One Stop Chemical Shop only accepts orders for shipments within the contiguous U.S. Orders to AK or HI or international destinations will not be processed. One Stop Chemical Shop does not ship to P.O. Box addresses.
When your order is shipped you will receive an email with a tracking number that links to the carrier's website.
Possible Additional Charges for Residential and Limited Access Deliveries
We are pleased to offer free shipping on qualifying orders within the continental United States. However, certain delivery locations and services may incur additional charges due to carrier fees. These charges are not covered under our standard free shipping policy and will be the responsibility of the customer.
Additional Charges May Apply For:
- Residential Deliveries: Deliveries to residential addresses, including home-based businesses, may incur additional fees
- Limited Access Locations: Deliveries to locations that are not easily accessible or require special handling, such as:
- Farms, ranches, or rural areas
- Schools, colleges, or universities
- Churches or places of worship
- Construction sites
- Mini storage units
- Military bases or government facilities
- Prisons or correctional facilities
- Golf courses or country clubs
- Remote or hard-to-reach areas
- Liftgate Service: If the delivery location does not have a loading dock or forklift, and a liftgate is required to unload the shipment, additional fees will apply.
Fee Structure for truck deliveries;
- Residential Delivery Fee: $25 per shipment
- Liftgate Service Fee: $30 per shipment
- Limited Access Delivery Fee: $25 per shipment, depending on location and carrier
These fees are based on standard carrier charges and may vary.
Order Size Considerations:
For large orders (e.g., 50 cases or more), especially those delivered to residential or limited access locations, additional charges may be significant. We recommend contacting our customer service team prior to placing such orders to discuss delivery options and potential fees.
Recommendations to Avoid Additional Charges:
- Commercial Delivery Address: Whenever possible, provide a commercial delivery address with a loading dock or forklift access.
- Freight Terminal Pickup: Consider picking up your order from the carrier’s local freight terminal to avoid residential or limited access delivery fees.
- Advance Coordination: Contact our customer service team to coordinate delivery details and ensure all necessary services are arranged